‘Couldn’t recognize that fingerprint’ Windows Hello error

‘Couldn’t recognize that fingerprint’ Windows Hello error

With the introduction of Windows 10 Hello, Microsoft added some extra security layers with versatile biometrics choice. The fingerprint scanner is commonly used, and it is held in high regard when it comes to the value of the security (see all the smartphone). Once established, you will be able to pass through the lock screen with just a touch. However, it seems that the fingerprint recognition fails for some users, and they get acquainted with the “Can not recognize fingerprints” error.

1: Re-assign a new fingerprint and try again

Let’s start solving the problem by replacing new fingerprints. Before that, let us briefly explain why there may be a bug with fingerprint reading. Since Microsoft provides software for fingerprint, you will not need a third party software related. But, this is in addition to the Hello entire device is primarily targeting Surface.
And it almost did not work with the same success with other OEMs. Thus, Microsoft’s Halo and signs accompanying the selection featuring many bugs on the Lenovo and Dell laptops. And for that reason, you may need to re-establish a fingerprint entry profile more times than you want.

Here’s how to do it, including PIN:

  • Open Settings.
  • Select Account.
  • Select Sign-in options from the left pane.
  • Click Delete under the Fingerprint.
  • Do the same with the PIN.
  • Registering new fingerprints and add a PIN.
  • Restart your PC and try unlocking the fingerprint sensor.

2: Use local accounts and Windows updates

The same reason. If Windows 10 updates broke the fingerprint reader and gave you “Can not recognize fingerprints” error, you may look for an alternative. Many users are exposed to successfully resolve the problem, but, in exchange, they can use your fingerprint instead of only on the local account Microsoft account.
You can try it. Of course, you can always sign-in to your Microsoft account after passing through the lock screen. Here’s how to do it:

  • Navigate to Settings> Accounts> Sign-in option and delete the settings for Microsoft Hello.
  • Now, select your info from the left panel.
  • Select the “Sign in with a local account instead” present there.
  • Enter your current password and create a new local account.
  • Restart Windows 10 and choose the local account.
  • It would help if you were signed in with a fingerprint scanner. This may resolve the stall with a Microsoft account as well.
  • You can also navigate to Settings> Accounts> your info and sign in with a Microsoft account again.
  • Restart your PC and look for changes.

Also, for those reasons, confirm that you have the latest version of Windows 10. Windows 10 update Guideline done this way:

  • Go to Settings (right-click on the Start button).
  • Select Update & Security.
  • Checking for updates.


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